Guaranty Trust Bank (GTB) has apologized to its customers for difficulties accessing banking channels.
The financial institution acknowledged several glitches across its channels and admitted that it has not been able to fulfill its promises on services.
GTB pledged to work hard to improve its service channels. The apology was made in an email message to customers on Friday.
The message reads: “We would like to sincerely apologise for every inconvenience you have experienced whilst using our services recently,” the message reads.
“We know that we have not measured up on our service promise to you and for this, we are truly sorry.
“We have been working tirelessly to improve our service channels and as a result of this, we have not been able to serve you in the way that we are committed to doing.
“We are working hard to fix all issues and ensuring that all services on our banking channels are fully restored.
“We know the trust you place in us when you choose to bank with us, and we do not take this for granted.
“Your satisfaction is at the centre of everything that we do, and your experience of our service is a measure of our success.
“Once again, please accept our most sincere apologies.”
