First Bank of Nigeria (FBN) has clarified that its upcoming platform upgrade is limited to its suppliers’ platform and will not affect its digital banking services.
The bank made this known in a statement on Friday, dispelling misconceptions that its core banking services would be disrupted.
In the statement, Folake Ani-Mumuney, Group Head of Marketing and Corporate Communications at FBN, explained that reports circulating in the media had misinterpreted the bank’s communication regarding the transition from its current I-Supplier platform to a new cloud-based supplier system.
The transition, she noted, is intended solely for the bank’s vendors and will have no impact on customer-facing banking services.
“We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank. The message which was incorrectly interpreted and reported was sent to, and intended for, our vendors only,” Ani-Mumuney said.
She further clarified that no system upgrade is currently underway for banking services, and all customer applications and transactions will remain fully operational throughout the supplier platform transition.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc., will not be affected by the enhanced supplier platform.”
FBN reassured customers that its banking services would continue without interruption, emphasizing its commitment to seamless service delivery.
The bank’s cloud-based supplier platform transition is scheduled to take place from October 26 to November 3, 2024, with the new solution expected to go live on November 4, 2024.
