Nigerian telecom subscribers are embroiled in a heated debate with service providers over unexplained data consumption, leading to a barrage of complaints to regulators. While telecom operators attribute the surge in data usage to the 5G transition and increased video streaming, consumers remain unconvinced, claiming their data depletes faster than ever before.
This controversy comes on the heels of a 50% tariff hike in February, further exacerbating consumer frustration. Despite operators offering data management tips, subscribers are demanding an investigation into their billing systems, alleging discrepancies in data usage.
“Data prices are too high these days,” one frustrated customer lamented on social media. “This price hike won’t stop unless we report the operators to NCC and FCCPC.”
5G Transition and Changing User Behavior
Telecom executives argue that the shift to 5G networks naturally increases data consumption, mirroring previous network transitions. “As people access faster internet, they consume more data,” explained an executive at a major telecom company.
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Furthermore, operators emphasize that data quantities are standardized globally, attributing variations in consumption to individual usage patterns.
“If you’re streaming a lot or downloading large files, your data will go faster,” another telecom insider clarified. “But there’s no way for us to just deplete it on our own.”
Rising Data Demand Fuels Telecom Growth
The surging demand for data services is now the primary driver of telecom revenue. Nigeria’s internet consumption crossed the one million terabyte mark in January 2025, reflecting the nation’s increasing digital dependence.
This growth is evident in the financial performance of major telecom players. MTN Nigeria, for instance, reported a 36% revenue surge in 2024, driven by strong data and digital service demand.
Regulatory Scrutiny and Consumer Protection
The Nigerian Communications Commission (NCC) has previously mandated telecom operators to simplify tariff plans, provide clear billing information, and conduct independent audits to address data depletion complaints.
However, with consumer frustration mounting, the regulator is facing increasing pressure to investigate these claims and ensure fair practices within the telecom sector.
