Ikeja Electricity Distribution Company (IKEDC) has announced e-billing system for its postpaid customers.
Okay.ng understands that the new initiative will begin to take effect from September.
With this new initiative, customers would start receiving their electricity bills via SMS and email.
Olusola Ayeni, the Corporate Communications Officer of Ikeja Electric, disclosed this in a statement to Okay.ng.
He said that from September, customers would no longer receive paper bills, rather, bills would be sent via electronic platforms such the IE Bill portal, IE mobile application, Email, USSD, and SMS.
“As a forward-thinking organization, we understand that a critical element of a product development is customer convenience and ease to access. This is what we intend to achieve by providing post-paid customers with easier options of receiving monthly bills via SMS, e-mail, USSD, IE Bill Portal and IE mobile app.
“We believe that our customers appreciate innovative services that offer convenience, eliminate hitches and also fit their lifestyle; which is what e-billing guarantees. Therefore, this initiative was driven largely with interest of customers at the heart of our business.”
Ofulue added that customers can access historical data of their bills and consumption patterns through the platforms.
Registered customers will begin to receive SMS while PDF bills will be delivered to emails submitted by customers. Customers can also use the Ikeja Electric mobile app and website to access their bills.
Ikeja Electric said it hopes to resolve issues such as delayed delivery of bills, misplaced bills, and other issues related to the distribution of physical bills.
“It will also help resolve issues where only the Landlord has access to the bill and keeps the bill from tenants just to charge them a higher amount than what the electricity company has charged. With the e-billing, tenants and anyone living in a premise can access the bills electronically,” Mr Ayeni said.
“The e-billing system would eradicate distribution of bills to various homes and aid faster delivery of bills electronically.”
