MTN Nigeria has clarified that multiple fibre cuts are responsible for the service outage experienced by its subscribers on Wednesday, which led to disruptions in voice and data services across various regions.
In a statement posted on its official X page, MTN acknowledged the challenges faced by its users and expressed regret over the inconvenience caused by the network disruption.
The telecommunication giant assured customers that its technical teams are diligently working to resolve the issue and restore full services as swiftly as possible.
The statement read, “You have been experiencing challenges connecting to the network due to a major service outage caused by multiple fibre cuts, affecting voice and data services. Our engineers are working hard to resolve with services gradually being restored in some areas.”
MTN Nigeria also extended its apologies to customers affected by the downtime, urging them to exercise patience and understanding while the team works to rectify the situation.
