MTN Nigeria, a pioneer in advancing digital connectivity across the continent, has taken a giant leap forward in customer service innovation by integrating OpenAI into the MTN Zigi Chatbot.
In collaboration with Microsoft and Chatbot service provider Superbo, the MTN Zigi Chatbot, powered by ChatGPT version 3.5, is now operational, setting a new standard for artificial intelligence-driven customer interactions in Africa.
The successful integration of OpenAI onto the MTN Zigi Chatbot marks a milestone in enhancing customer experiences, delivering swift responses, accurate information, and a seamlessly interactive platform, all made possible through the power of artificial intelligence.
Throughout extensive trials and testing phases, this integration has demonstrated a remarkable increase in customer satisfaction ratings, reflecting the tangible benefits of AI-driven customer service.
Ugonwa Nwoye, Chief Customer Relations Officer at MTN Nigeria, emphasized the company’s commitment to customer-centric innovation.
Nwoye stated, “Our customers are the cornerstone of our endeavours at MTN. We are continually exploring innovative avenues to simplify their lives and ensure they experience excellence on our network. The integration of OpenAI into our Chatbot underlines our unwavering commitment to pushing the boundaries of technology and delivering the highest quality of service to our customers”.
As the first ICT company on the continent to implement this integration, MTN Nigeria reaffirms its commitment to remaining at the forefront of digital transformation with plans underway for an upgrade to version 4.
