MTN Nigeria has informed its subscribers about a system glitch that occurred on Saturday, causing the ‘cancellation’ of debts owed by some users.
The glitch impacted subscribers who had previously taken airtime or data loans from MTN, leading to an unexpected clearance of their debts.
The telecom operator clarified that the debt cancellation was due to an error in its system.
While some subscribers believed that MTN intentionally cleared their debts, expressing joy on social media, the company has clarified that it was a system glitch and not a deliberate action.
MTN Nigeria released a statement addressing the issue:
“System glitch impacting balance enquiries
“MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.
“This is not the case, and all balances will reflect accurate figures once the problem is resolved. Our engineers are currently working to ensure this.
“Please accept our apologies. We regret the inconvenience.
“Thank you.”
The statement reassures subscribers that the company is actively working to resolve the issue, and once fixed, accurate balance figures will be restored.
