LAGOS, Nigeria — MTN Nigeria Communications Plc, a leading telecommunications operator in Nigeria, has confirmed it will compensate affected subscribers following a directive from the Nigerian Communications Commission (NCC) over recent service disruptions.
The company said customers in areas where network shortfalls were recorded will receive compensation covering the periods of November, December, and January, in line with the regulatory framework issued by the NCC.
Okay News reports that the compensation follows concerns over service quality and reflects regulatory efforts to prioritise consumer protection in Nigeria’s telecommunications sector.
“At MTN Nigeria, our customers are the lifeblood of our business. We exist to connect Nigerians to the digital world, and we believe that every subscriber deserves a reliable, high-quality network experience,” the company said.
The telecom operator described the directive as one that reinforces the central role of customers in regulatory decision-making, while reaffirming its commitment to improving service delivery across its network.
“All consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January, in accordance with the applicable framework,” the statement added.
MTN Nigeria said it is continuing to invest in infrastructure and network improvements to address underlying challenges affecting service quality, including capacity constraints and external disruptions.
The company noted that it is accelerating infrastructure upgrades to boost network capacity, strengthening resilience against environmental and third-party disruptions, and working closely with tower infrastructure partners to improve service reliability.
It also acknowledged broader industry challenges, stating that some factors affecting service delivery remain outside its direct control, while pledging continued collaboration with regulators, partners, and law enforcement agencies.
“While calling on consumers to understand that we are operating within the larger ecosystem, fraught with challenges that are mostly outside our control, we remain steadfast and fully committed to working closely with our tower providers, NCC and other stakeholders including law enforcement agencies,” the company said.
The operator added that it will sustain long-term investments aimed at supporting Nigeria’s digital economy and ensuring improved network performance for its subscribers.
