Telecommunications giant MTN Nigeria has issued a public apology to customers following backlash over the 200% price increase on its 15GB digital bundle.
The company acknowledged the frustration of subscribers in a statement posted on its official social media handles on Thursday, admitting that the sudden price change was a mistake.
The post, written in a casual and relatable tone, read: “To our 15G digital bundle lovers, You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle. We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.
“In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding. Yours Truly, MTN.”
The apology comes after widespread customer outrage, with many users expressing their anger and disappointment over the unexpected price surge.
