Zoho Corporation, a leading global technology company, has launched its unified communications platform, Trident, along with strengthened collaboration technologies in a bid to offer businesses better ways to communicate across channels, minimize tool ambiguity and enhance digital adoption.
The new developments were unveiled today in Lagos.
Zoho Workplace, a central work hub or virtual headquarters, combines collaboration, productivity and communications tools to create a flexible, full-featured business mail and cloud office suite. It is built on a common data model and unified through search and AI, enabling users to collaborate and operate seamlessly through applications.
According to Kehinde Seun Ogundare, Country Head of Zoho Nigeria, “Zoho Workplace adoption has accelerated as businesses of all sizes transition to digital-forward, hybrid work. With a clear focus on continued innovation, Zoho is well-positioned to thrive during this time of readjustment. The goal of Zoho Workplace is to enable businesses to unify their work to a point where the line between apps disappears. It is heartening to see so many new businesses join the Zoho family, using Zoho Workplace as their customizable center of gravity.”
Zoho Workplace has grown 30% YoY and boasts a global user base of over 16 million. In Nigeria, it is among the top five products and has seen a growth of 106%.
The increase in migrations to Zoho from companies such as Namecheap, Google, Microsoft and GoDaddy almost doubled globally in 2022, with the finance, IT, fintech, retail, non-IT professional and services industries driving this trend.
Zoho has enhanced its workplace products with new features aimed at improving collaboration, productivity, and communication.
Zoho Trident, the company’s first native desktop app, unifies mail, messages, audio/video calls, calendar, tasks and more in one place.
Zoho Voice is now fully integrated within Zoho Cliq and Zoho Meeting, allowing employees to make direct line calls, send SMS messages, and pick up inbound calls across the apps.
Zoho Webinar within Zoho Meeting enables businesses to broadcast to thousands of attendees, engage with them using polls and Q&As, and present virtually without sharing their screen.
BluePencil, an AI-based grammar tool with a text editor, has also been introduced, as has Universal Drag and Drop functionality.
In terms of security, Zoho has added Mobile Device Management capabilities and OTP-restricted emails to its workplace suite, and TrueSync has been added to Zoho Workdrive, removing hard drive storage limits and allowing users to access and make changes to their files both locally and in the cloud.
Dion Hinchcliffe, VP and Principal Analyst of Constellation Research, said, “The new Zoho Workplace announcements show a deep commitment to creating choice in the digital productivity sector with a broad integrated suite that continues to innovate. The improvements to unified communications, the addition of high-performance native functionality, improved security, and the addition of new AI capabilities keep Zoho Workplace in the uppermost echelon of productivity suites in my analysis. Zoho Workplace with its newest applications Trident, Webinar within Zoho Meetings and Phone systems within Zoho Cliq and Zoho Meetings is helping users do their jobs more efficiently and effectively.”
