The Federal Competition and Consumer Protection Commission (FCCPC) has formally summoned Air Peace Limited following a surge of complaints from passengers about the airline’s failure to refund ticket fares, even when flights were cancelled by the carrier.
In a notice dated June 3, 2025, the Commission directed Air Peace to appear at its Abuja headquarters on June 23, 2025, to respond to allegations of consumer rights violations and growing public dissatisfaction.
Ondaje Ijagwu, Director of Corporate Affairs at FCCPC, stated that the airline’s conduct breaches Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018. These provisions guarantee consumers the right to timely refunds when bookings are not honoured due to service provider failure.
The summons, issued under Sections 32 and 33 of the Act, requires Air Peace to submit detailed documentation including a complaint log on refund issues from the past year, records of refunds processed, a list of cancelled flights, and measures taken to mitigate passenger hardship.
“The Federal Competition and Consumer Protection Commission has summoned the management of Air Peace Limited over a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations,” the statement read.
The Commission warned that failure to comply with the summons could result in sanctions including fines or imprisonment.
This summons follows recent tensions involving Senator Adams Oshiomhole, who accused Air Peace officials of extortion after missing a flight. The airline claimed the senator arrived late, but he alleged that staff boarded passengers who came after him and demanded extra fees to reschedule flights.
Oshiomhole said, “Around 20 to 30 other passengers faced similar treatment, with airline staff allegedly demanding an additional N109,100 to reschedule them to an 8:30 am flight.”
