Telecommunications operator 9mobile has vehemently denied rumors of a complete operational shutdown, acknowledging instead the “temporary technical challenges” that have plagued its service in recent times. The company’s statement comes amid a surge of customer complaints regarding deteriorating service quality and difficulties encountered while attempting to switch networks via Mobile Number Portability (MNP).
“9mobile categorically refutes the false and misleading rumors suggesting an alleged shutdown of our operations in Nigeria,” the company asserted in a press release. “These claims are entirely baseless and aimed at causing unnecessary panic among our valued subscribers.”
The admission of MNP-related issues, however, provides a stark contrast to the company’s insistence that it has never restricted customer porting. “We want to clarify that 9mobile has never restricted customers from porting to other networks,” they reiterated, attributing the problems to “temporary technical challenges.”
I understand the frustration inherent in service disruptions. When communication falters, it impacts not just our daily routines, but also the very fabric of our social and economic interactions. Each dropped call, each delayed message, represents a break in that vital connection. It’s more than just inconvenience; it’s a sense of isolation in an increasingly interconnected world.
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The numbers paint a concerning picture. According to data from the Nigerian Communications Commission (NCC), 9mobile’s subscriber base has plummeted from a peak of over 22 million in 2016 to a mere 3.2 million by January 2025. This dramatic decline underscores the severity of the service challenges and the resulting customer exodus.
“These disruptions are part of a broader transformation effort aimed at modernizing our infrastructure and improving overall service quality,” 9mobile explained, referencing ongoing investments and network upgrades following its acquisition by LH Telecommunication Limited in July 2024. The acquisition, approved by the African Export-Import Bank (AFREXIM), saw LH Telecommunication acquire 95.5% of the company through a significant capital injection.
While the promise of future improvements offers a glimmer of hope, many customers remain skeptical, awaiting tangible evidence of enhanced service quality. The impact of the new investment is yet to be fully realized.
“We sincerely appreciate the patience and loyalty of our subscribers during this transition,” 9mobile stated. “While challenges exist, we are making significant progress and are confident that brighter days are ahead.”
The company’s commitment to “fair, transparent, and customer-focused services” will be put to the test in the coming months. It is not just about fixing technical glitches; it’s about rebuilding trust. For many, the ability to communicate reliably is not a luxury, but a necessity. The company’s ability to navigate this transition will have profound implications for its future and for the millions who rely on its services.
