President Bola Tinubu has directed the Public Complaints Commission (PCC) to fully digitalise its operations for efficiency and transparency in administrative justice.
Speaking at the 2025 Global Ombudsman Summit and the 50th anniversary of the Commission in Abuja, Tinubu—represented by Deputy Speaker of the House of Representatives, Benjamin Kalu—said the institution must evolve into a digital ombudsman that prevents and resolves bureaucratic abuses with speed and accuracy.
He said the Commission was created to protect citizens against administrative misconduct and remains essential to democracy as demand for accountability and ethical governance increases.
He stated that the PCC must adopt real-time complaint management systems, data-driven decision-making, and seamless collaboration with ministries, departments and agencies to remain effective in a complex governance environment.
Tinubu pledged to resolve funding challenges and improve staff capacity to support the transition.
Chief Commissioner Bashir Abubakar said technology will modernise the Commission’s work through online case reporting, automated tracking and transparency in administrative justice delivery.
He said digital tools will expose systemic failures, strengthen accountability and guarantee citizens the right to administrative fairness.
Former Head of State Yakubu Gowon said the Commission was established to improve governance and must continue ensuring that citizens’ complaints are addressed and confidence in public administration sustained.
Former President Olusegun Obasanjo said the Commission must maintain justice, equity and accountability, insisting that no individual should be above the law and every citizen must be protected by the law.
Emir of Zazzau Ahmed Bamalli reported that over 2,000 cases have been resolved through traditional institutions under alternative dispute resolution, reducing court congestion and supporting national justice mechanisms.
